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Disclosure Statement

Important information about our business

Solid Steele Advice Limited (t/a Solid Steele KiwiSaver Advice) holds a Financial Advice Provider licence issued by the FMA to provide financial advice services. Solid Steele Advice Limited (t/a Solid Steele KiwiSaver Advice) Financial Services Provider Number is FSP1010211.

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The financial adviser is Cameron Steele who holds a Financial Advice Provider licence issued by the FMA to provide financial advice services. Cameron Steele's Financial Services Provider Number is FSP1010212.

 

Our office contact details:

Address: 111 Early Valley Road, Lansdowne, Christchurch
Phone: 022 657 8665
Email: cam@solidsteeleadvice.co.nz
Website: www.solidsteeleadvice.co.nz

 

Nature and Scope of financial advice services

Our Services

 

  •  KiwiSaver investment strategies and retirement planning

 

Products we can provide financial advice about

  • KiwiSaver investments

 

 

Product providers we might recommend 

  • Generate KiwiSaver

  • Milford Asset Management

  • Pathfinder Asset Management

  • Booster

  • Fisher Funds

 


 

Our fees 

The actual fee charged to you will depend on whether you proceed with our recommendation. We will discuss and agree on the actual fees with you before we proceed and explain how they are payable. These are paid to us by the KiwiSaver provider we recommend to you.

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The following section outlines the types of fees that may apply:

  • The fees charged for our advice and services may be based on a combination of: 

    • A set dollar amount; AND/OR

    • a percentage-based fee.

  • Our agreed advice and service fees may include charges for:

    • Initial advice ongoing; AND/OR 

    • annual advice and services.

 

Commissions

For services in relation to KiwiSaver products, commissions may be paid by the product provider as follows:

Initial Commission

An upfront fee for introducing you to a specific Provider, of up to $300.

 

Ongoing Commission

A percentage of the value of your investment balance, usually calculated at the end of each month in which you hold the investment, of no more than 0.50%.

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Conflicts of interest or other incentives

 

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also.

From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training.

( subsidized training for advisers or other non-monetary benefits.)

 

How we manage any conflicts of interest 

 

To ensure our advisers prioritise our clients’ interests:

  • We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.

  • All our advisers undergo annual training about how to manage conflicts of interest. 

  • We maintain registers of conflicts of interest and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.

  • We undertake an annual independent Compliance Assurance Review.
     

Our duties and obligations to you

 

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

  • Meet the standards of competence, knowledge, and skill set out in the Code of Conduct

  • Give priority to the clients’ interest, and

  • Exercise care, diligence and skill, and

  • Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct.

 

Our Internal complaints process 

If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Cameron Steele who can be reached via email at compliance@solidsteeleadvice.co.nz or 022 657 8665. Cameron Steele will reply to you within 48 hours.


Our internal complaints handling process is as follows:

  1. To lodge a complaint, please email your complaint to our internal complaints’ manager: compliance@solidsteeleadvice.co.nz  or 022 657 8665.

  2. We will reply to you within 2 business days.

  3. We will aim to resolve your complaint within 10 working days.

 

Our external complaints process 

Financial Services Complaints Limited

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme: Financial Services Complaints Limited. This service will cost you nothing, and will help us resolve any complaints.
 

You can contact Financial Services Complaints Limited at:

Address: FSCL, PO Box 5967, Wellington 6145

Phone number: 0800 347 257

Email address: complaints@fscl.org.nz

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