Disclosure Statement | Solid Steele KiwiSaver Advice
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Disclosure Statement

Important information about this business

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Solid Steele Advice Limited (t/a Solid Steele KiwiSaver Advice) holds a Financial Advice Provider licence issued by the FMA to provide financial advice services. Solid Steele Advice Limited (t/a Solid Steele KiwiSaver Advice) Financial Services Provider Number is FSP1010211.

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The financial adviser is Cameron Steele who holds a Financial Advice Provider licence issued by the FMA to provide financial advice services. Cameron Steele's Financial Services Provider Number is FSP1010212.

 

My office contact details:

Address: 111 Early Valley Road, Lansdowne, Christchurch
Phone: 022 657 8665
Email: cam@solidsteeleadvice.co.nz
Website: www.solidsteeleadvice.co.nz

 

Nature and Scope of financial advice services

My Services

 

  •  KiwiSaver investment strategies and retirement planning

 

Products I can provide financial advice about

  • KiwiSaver investments

 

 

Product providers I might recommend 

  • Generate KiwiSaver

  • Milford Asset Management

  • Pathfinder Asset Management

  • Booster

  • Fisher Funds

 


 

Fees 

The actual fee charged to you will depend on whether you proceed with my recommendation. We will discuss and agree on the actual fees before we proceed and explain how they are payable. These are paid to me by the KiwiSaver provider I recommend to you. The fees you pay a KiwiSaver provider are the same, even when you do not have an adviser, making my services essentially "free". If you do not proceed with my recommendation, there are no fees payable.

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The following section outlines the types of fees that may apply:

  • The fees charged for my advice and services may be based on a combination of: 

    • A set dollar amount; AND/OR

    • a percentage-based fee.

  • Our agreed advice and service fees may include charges for:

    • Initial advice ongoing; AND/OR 

    • annual advice and services.

 

Commissions

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If you become a member of a recommended KiwiSaver Scheme:

  • You will pay fees in connection with your membership. These fees are set out in the provider's Product Disclosure Statement & my Statement of Advice document.

  • I receive commission for introducing you to that provider and for advice provided to you. The commission is up to $300 on joining the Scheme (depending on the size of your contributions within the first 12 months), and an ongoing amount, no greater than 0.5% per annum of your account balance. The provider pays these from the fees you pay to them. (The fees you pay are the same, even when you do not have an adviser)

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Conflicts of interest or other incentives

 

I am here for our clients and to advise you as best I can. Your interests are my priority although I do have business relationships with product providers also.

From time to time my product providers assist me with funding so I can connect with them at conferences for professional development training.

( subsidized training for advisers or other non-monetary benefits.)

 

How I manage any conflicts of interest 

 

To ensure as an adviser that I  prioritise my clients’ interests:

  • I follow an advice process that ensures my recommendations are made appropriately, based on clients’ goals and circumstances.

  • I undergo annual training about how to manage conflicts of interest. 

  • I maintain registers of conflicts of interest and the gifts and incentives I receive. These registers are monitored regularly, and additional training is provided as required.

  • I undertake an annual independent Compliance Assurance Review.
     

My duties and obligations to you

 

I am bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

  • Meet the standards of competence, knowledge, and skill set out in the Code of Conduct

  • Give priority to the clients’ interest, and

  • Exercise care, diligence and skill, and

  • Meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct.

 

Our Internal complaints process 

If you have a problem, concern, or complaint about any part of our advice or service, please tell us so that we can try to fix the problem.

Our internal complaints manager is Cameron Steele who can be reached via email at compliance@solidsteeleadvice.co.nz or 022 657 8665. Cameron Steele will reply to you within 48 hours.


Our internal complaints handling process is as follows:

  1. To lodge a complaint, please email your complaint to our internal complaints’ manager: compliance@solidsteeleadvice.co.nz  or 022 657 8665.

  2. We will reply to you within 2 business days.

  3. We will aim to resolve your complaint within 10 working days.

 

Our external complaints process 

Financial Services Complaints Limited

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme: Financial Services Complaints Limited. This service will cost you nothing, and will help us resolve any complaints.
 

You can contact Financial Services Complaints Limited at:

Address: FSCL, PO Box 5967, Wellington 6145

Phone number: 0800 347 257

Email address: complaints@fscl.org.nz

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