Frequently asked questions
FAQ's
Getting Started with KiwiSaver...
What is KiwiSaver and how does it work?
KiwiSaver is a long-term savings scheme to help you build money for retirement or your first home. Contributions are invested to grow over time.
Do I have to join KiwiSaver?
No. KiwiSaver is voluntary, although employees are usually auto-enrolled when starting a new job.
Who can join KiwiSaver?
Most New Zealand citizens and residents under 65 can join. You can still join after 65, but some benefits no longer apply.
How do I sign up / enrol into KiwiSaver?
You can enrol through your employer, directly with a provider, or via Inland Revenue.
Can I opt out of KiwiSaver?
Yes. If you’re auto-enrolled, you can opt out between weeks 2–8.
Tax & Rules
What is my PIR rate for my KiwiSaver?
Your PIR is based on your income over the past two years. Most people are at 10.5%, 17.5%, or 28%.
What tax do I pay on KiwiSaver?
Your investment earnings are taxed within the fund at your PIR rate. Withdrawals are tax-free.
Do I still get government contributions after 65?
No. Government contributions stop once you turn 65.
Funds & Investment Choices
Which KiwiSaver fund should I be in?
The right fund depends on your goals, timeframe, and risk tolerance. Getting this right can have a big impact on your outcome.
What’s the difference between conservative, balanced, and growth?
Conservative: Lower risk, more stable returns. Balanced: A mix of growth and stability. Growth: Higher risk, higher long-term return potential.
How is my KiwiSaver invested?
Your provider invests your money across assets like shares, bonds, cash, and property.
Is KiwiSaver guaranteed?
No. KiwiSaver is an investment, so values will rise and fall over time. Your money is held under trust structures and overseen by licensed supervisors.
Am I in the right fund?
Many Kiwis aren’t. Being in the wrong fund can significantly reduce your long-term balance.
What is the best KiwiSaver fund in New Zealand?
There is no single best fund. The right fund depends on your goals, timeframe, and risk tolerance.
Are active KiwiSaver funds better than index funds?
Active funds aim to outperform the market, while index funds aim to match it. The right choice depends on cost, risk, and preference.
Should I choose a fund based on past performance?
No. Past performance should not be the main factor. It must be considered alongside risk and strategy.
Switching Providers
Can I change KiwiSaver providers?
Yes. You can switch providers at any time.
How long does it take to switch?
Typically 2 weeks. Your money remains invested during the process.
Can I split between providers?
No. KiwiSaver must be held with one provider at a time.
Should I switch KiwiSaver providers?
If your current provider or fund isn’t a good fit, switching may improve your results over time.
About KiwiSaver Advice
Where can I get help with KiwiSaver in New Zealand?
You can work with a licensed KiwiSaver adviser who helps you choose the right fund and strategy.
Where can I get KiwiSaver advice in Christchurch or Canterbury?
A local KiwiSaver specialist can provide personalised advice based on your situation and goals.
Is KiwiSaver advice worth it?
For many people, yes. The right advice can improve outcomes and help avoid costly mistakes.
What does a KiwiSaver adviser do?
They help you choose the right fund, set a strategy, and review your progress over time.
Who should I talk to about my KiwiSaver?
If you're unsure about your fund or strategy, speaking to a KiwiSaver specialist can help you make better decisions.
How do I know if I’m in the right KiwiSaver fund?
Your fund should match your timeframe, goals, and comfort with risk. Many people are in default or outdated funds that no longer suit their situation.
What should I do if I’m in the wrong KiwiSaver fund?
Start by reviewing your current fund against your goals. If it’s not suitable, switching to a better-aligned fund can improve your long-term outcome.
How often should I review my KiwiSaver?
At least every 1–2 years, or whenever your circumstances change.
Should I change my KiwiSaver because markets are going up or down?
No. Short-term market movements shouldn’t drive decisions. Your fund should be based on your long-term plan.
Getting Help with KiwiSaver
Making the Right Decisions
What should I do if my KiwiSaver isn’t growing enough?
Review your fund, contribution level, and strategy. Small changes can make a big difference over time.
Should I increase my KiwiSaver contributions?
Often yes. Increasing contributions can significantly improve long-term outcomes due to compounding.
Can I catch up if I’m behind on KiwiSaver?
Yes. Adjusting your fund and increasing contributions can improve your position over time.